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Reviews of our care homes
We are delighted to say that Cartref Lake Road East has, once again, achieved an excellent review score of 9.9 , based on reviews submitted by residents and their relatives on www.carehome.co.uk
Read some of our reviews:Review from Peter G (Son of Resident) submitted on 31 July 2019My mother has been in Cartref Lakeside since May 2019, and is extremely happy despite being very nervous about moving from her own home. From sitting in her flat staring at four walls she now has the company of other residents and staff. She enjoys all the activities laid on at the home, especially the trips out. All the staff are especially kind and helpful.Review from R L (Son of Resident) submitted on 23 July 2019Mum has mild dementia so not always the easiest of guests. Mum loved her stays at Cartref and I hope she will again. The staff are very caring and always send me feedback as I live 150 miles away.Review from J W (Sister of Resident) submitted on 19 March 2019Staff are very caring and undertake their duties in a professional manner. The home has a welcoming, homely feel. Effort is made to stimulate and involve the residents in a variety of activities. The location, overlooking the lake and a convenient bus stop outside the home are added advantages.Review from Jamie H (Son of Resident) submitted on 13 March 2019Staff are really friendly and my mother feels at home. Food is good despite my mother having limited likes. Activities are good for her also.Review from Kathryn D (Daughter of Resident) submitted on 6 March 2019I was impressed how welcome the staff made Mum feel when she arrived at the beginning of February. She came straight from hospital and was still feeling really unwell; it was around 7 pm but they were ready and waiting for her arrival. The room she's been allocated is immaculate, bright and tastefully decorated.She has a commode in her room, but, prefers to use the toilet that is a few steps away. The lift is really close to her room too. She has the option of eating in her room, we've also rigged up her TV and we're in the process of having a phone installed in her room. She has been on a couple of outings and there are activities that stimulate the residents, or they can do their own thing.
This was not an easy move for my mother to make after living in her property for 61 years and raising 5 children and there is still some settling in for her to do; however, the management and staff are doing all they can to include her in activities and cater to her needs.Review from Patsy D (Daughter of Resident) submitted on 20 December 2018My dear mum has been at this home for several years. The care and attention she receives is second to none. They allow me complete peace of mind to live my life knowing she is having such good care. Visiting her is an absolute pleasure. The staff are like an extended family, the welcome is warm andsincere. The activities are amazing, especially when you arrive and they tell you mum is fishing. She is nearly 98!Review from C A (Son of Resident) submitted on 28 September 2018My mother who is 93 years old, has been a resident at Cartref since February 2017. After an initial settling period she has been very happy with the care and attention she has received. During her period at Cartref, she has had a few spells in hospital with various ailments. On her discharge, Cartrefhas always given her every opportunity to return to them and given her any further help she required in her rehabilitation.
Overall a lovely care home with caring staff, pleasant surroundings and good food.Review from Noor A (Volunteer) submitted on 25 September 2018Being a volunteer at Cartref (Llanishen), I was enlightened as I watched the admirable staff do their best to meet the resident's satisfaction. They were constantly in a joyful, humorous and upbeat mood which had a positive knock-on effect onto the residents.I realized how demanding and strenuous the job can be, however, the staff never failed to disappoint. Instead, they rose with integrity and humbleness. Witnessing the role of the resilient carers, I could appreciate their hard work and the excellent outcome.
As I interacted with the residents I grew to understand them on a personal level and I concluded that they were happy where they were and how they were being treated.
In my opinion, I believe that Cartref's services are brilliant as lots of facilities are available including multiple activities, such as quizzes, art, feasible sports, etc. Additionally, the staff will always ensure that the residents are taken care of with the utmost proficiency and benevolence.Review from David B (Son of Resident) submitted on 5 July 2018The care home has a friendly atmosphere and a homely feel. The staff and management are particularly caring with plenty of attention given to residents often sitting for a chat which is important. Help to get about is readily on hand and safety and security is good.
The food is frequent and to a goodstandard.Review from Joanna L (Daughter of Resident) submitted on 14 May 2018Staff have been very vigilant and helpful in assessing my Fathers health issues. He is 92 years old and needs help with many aspects of life. They always contact me if there is any concern and deal with matters promptly. THere is a very warm and friendly atmosphere and the family is always made to feelwelcome when visiting.
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